Carrier Profile

Just saw previous review, ugh. To be fair - these guys delivered Mazda 3 From San Jose, CA to Portland, OR for our customer at the end of 2025 with no problems.

My experience with Elite Services Group LLC was deeply troubling and completely unacceptable. This company failed to deliver my vehicle according to the agreed service timeframe. I was repeatedly given different explanations and revised delivery dates that never materialized. Communication was inconsistent, misleading, and unprofessional. Only after I began discussing potential legal action did the company finally provide an address in Milton, WA, where my vehicle was located. When arrived at the address, my brand-new 2026 BMW 330 was sitting unattended in a parking lot. According to staff at that location, vehicles had been there for several days. The condition of my vehicle was unacceptable: • Extremely dirty and filthy • Strong odor inside • Oil drip stains on multiple exterior areas • Fuel tank completely empty (vehicle was shipped with approximately 1/4 tank) There was no concern, no accountability, and no professionalism shown when these issues were raised. No apology. No explanation. No attempt to resolve or acknowledge the situation appropriately. Based on my experience, I strongly advise extreme caution before trusting this company with your vehicle.